To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at

Refund policy

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at

Damaged/Incorrect Order

At Afineshop, We are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item. Please contact us by email at and one of our helpful support staff will organize a reprint or a refund for you!

Quality Problem

We are working our very best to deliver excellent quality on every single product and customer experience. Customers are only eligible for a replacement or refund in rare cases of damage or poor print quality. Please note that We are not accepting any Returns if there is no issue of damage.

We’ll need a picture of the defective item with a specific description of the damaged area and your order number to proceed. Please reach out to our team right away at to initiate the Refund process and one of our customer service staff will assist you in the next steps.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too..

Important note:

Buyers assume all risks when choosing the style and fit of their purchase.

WRONG ITEM SENT: If the wrong item, color, or size has been sent to you, which doesn’t match your order details, this is an error on our part and we’d be more than happy to correct the problem. We offer a free exchange or refund on the affected items.